Spotlight On Best Practices For Facilities Managers

Some argue that benchmarking and best practices are Water Freedom System Review  essentially two sides of the same coin. The search can result in companies in like industries swapping FM information, or one company ferreting out best practices through nose-to-the-grindstone research.

After hashing out all the semantics and definitions, what, exactly, are some of the day-to-day functions facilities professionals should be measuring?

The International Facility Management Association (IFMA) lists items that are typically benchmarked, such as square footage per occupant; building efficiency rates (the ratio of usable space to rentable space); workstation utilization rates; maintenance costs; janitorial costs; utility costs; environmental costs (the costs of providing satisfactory air and water quality, waste removal, and regulatory compliance); security costs; project costs (improvements to or reconfigurations of existing space); overall cost of operations; and occupancy cost. Other benchmarked items include equipment downtime; the percentage of preventive maintenance vs. repair maintenance; and overtime costs.

But benchmarking can extend to other more nebulous FM tasks such as “vendor contracting” and “planning process.” Customer-driven benchmarks include response time, cycle time, satisfaction, and downtime. The customer has to be happy, and the culture in different companies is based on senior management’s view. Consider what your customer thinks is important. You (the FM) may have an attendance problem in your department that is being benchmarked, but your customer may not know about it, or care.

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